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Terms & Conditions, Cookies and Privacy Policy

Privacy Policy

 

Balance MK (“WE”/”US”) TAKE THE PRIVACY OF EACH PERSON WHO VISITS OUR ONLINE SHOP (THE “WEBSITE”) VERY SERIOUSLY. WE WILL ALWAYS PROCESS YOUR PERSONAL DATA IN ACCORDANCE WITH THE LAW, IN PARTICULAR WITH THE EUROPEAN UNION DATA PROTECTION DIRECTIVE.
THIS PRIVACY POLICY SETS OUT HOW WE COLLECT AND PROCESS INFORMATION ABOUT YOU WHEN YOU VISIT OUR WEBSITE. BY CONTINUING TO USE THIS WEBSITE, YOU CONSENT TO YOUR INFORMATION BEING PROCESSED IN ACCORDANCE WITH THIS POLICY.

Personal Data

 

PERSONAL DATA MEANS ANY INFORMATION ABOUT YOU WHICH IS PERSONALLY IDENTIFIABLE, INCLUDING, WITHOUT LIMITATION, YOUR NAME, ADDRESS, TELEPHONE NUMBER, EMAIL ADDRESS, FINANCIAL DETAILS, REGISTRATION NAME, PASSWORD AND OTHER INFORMATION FROM WHICH YOU CAN BE IDENTIFIED AND WHICH YOU DISCLOSE TO US AT ANY TIME.
WE COLLECT YOUR PERSONAL DATA WHEN:
• YOU CREATE AN ONLINE ACCOUNT (“ACCOUNT”);
• YOU PLACE AN ORDER VIA THE WEBSITE OR BY TELEPHONE;
• YOU SUBSCRIBE TO THE NEWSLETTER OR EVENTS UPDATES
• YOU MAKE A COMPLAINT OR ENQUIRY OR PROVIDE OTHER FEEDBACK TO US; AND
• YOU DISCLOSE YOUR PERSONAL DATA TO US THROUGH THE WEBSITE OR AT ANY OTHER POINT


THE INFORMATION THAT YOU PROVIDE WHEN SETTING UP YOUR ACCOUNT OR PLACING A TELEPHONE ORDER MAY INCLUDE YOUR NAME, EMAIL ADDRESS, TELEPHONE NUMBER, DELIVERY ADDRESS, BILLING ADDRESS AND PAYMENT INFORMATION. PLEASE NOTE THAT WE WILL NOT BE STORING YOUR PAYMENT INFORMATION, THIS WILL BE DONE VIA A THIRD PARTY PAYMENTS COMPANY.

IF YOU REGISTER TO HOLD AN ACCOUNT WITH US, YOU WILL ALSO HAVE A UNIQUE PASSWORD WHICH ENABLES YOU TO ACCESS YOUR ACCOUNT.
PLEASE ALSO NOTE THAT WE MAY RECORD TELEPHONE CALLS WHEN YOU COMMUNICATE BY TELEPHONE WITH US. IF WE DO RECORD YOUR TELEPHONE CALL, YOU WILL BE MADE AWARE OF THIS AND THE INTENDED PURPOSE OF ANY SUCH RECORDING BY AN AUTOMATED MESSAGE BEFORE YOU SPEAK TO A MEMBER OF THE TEAM.


WE MAY RECEIVE INFORMATION ABOUT YOU IF YOU USE ANY OF THE OTHER SERVICES WE PROVIDE ON THIS WEBSITE, OR FROM OTHER ENTITIES AND AFFILIATES. WE ARE ALSO WORKING CLOSELY WITH THIRD PARTIES (INCLUDING, FOR EXAMPLE, BUSINESS PARTNERS, SUB-CONTRACTORS IN TECHNICAL, PAYMENT AND DELIVERY SERVICES, ADVERTISING NETWORKS, ANALYTICS PROVIDERS, SEARCH INFORMATION PROVIDERS, CREDIT REFERENCE AGENCIES) AND MAY RECEIVE INFORMATION ABOUT YOU (INCLUDING INFORMATION THAT IS PUBLICLY AVAILABLE) FROM THEM.
WHERE PERMITTED BY LAW, WE MAY COMBINE THIS INFORMATION WE RECEIVE FROM OTHER SOURCES, INCLUDING FROM SOCIAL MEDIA WEBSITES, WITH INFORMATION YOU GIVE TO US AND INFORMATION WE COLLECT ABOUT YOU. WE MAY USE THIS INFORMATION AND THE COMBINED INFORMATION FOR LEARNING MORE ABOUT YOUR PREFERENCES AS OUR CUSTOMER, FOR ENHANCING YOUR USER EXPERIENCE ON OUR WEBSITES AND FOR PROVIDING YOU WITH INFORMATION, CONTENT AND OFFERINGS TAILORED TO YOUR NEEDS.


IN ADDITION, WE USE COOKIES AS EXPLAINED BELOW.
WHERE COLLECTION OF SOME PERSONAL DATA IS NECESSARY FOR US TO CARRY OUT THE PURPOSES LISTED IN SECTION 3 BELOW, WE WILL MAKE IT CLEAR THAT WE WILL NOT BE ABLE TO CARRY OUT THOSE PURPOSES WITHOUT PROVISION OF THE INFORMATION.
WE WILL NEVER DISCLOSE YOUR PERSONAL DATA TO THIRD PARTIES WITHOUT CONSENT

Your Rights

IT IS UP TO YOU TO DECIDE HOW WE CAN USE AND HANDLE YOUR PERSONAL DATA. THE DATA PROTECTION ACT GIVES YOU THE RIGHT TO ACCESS INFORMATION HELD ABOUT YOU. ANY ACCESS REQUEST MAY BE SUBJECT TO A FEE OF £10 TO MEET OUR COSTS OF PROVIDING YOU WITH DETAILS OF THE INFORMATION WE HOLD ABOUT YOU. IN ORDER TO CONTACT US TO MAKE SUCH A REQUEST OR TO LET US KNOW THAT YOU NO LONGER WANT YOUR PERSONAL DETAILS TO BE HELD BY US WHERE YOU HAVE PREVIOUSLY CONSENTED TO US USING YOUR DETAILS IN ACCORDANCE WITH THIS PRIVACY POLICY (OR FOR ANY OTHER QUERY RELATED TO THE USE OF YOUR PERSONAL DATA), PLEASE SEND AN EMAIL TO INFO@BALANCEMK.CO.UK


YOU CAN ACCESS THE PERSONAL INFORMATION WE HOLD ABOUT YOU VIA YOUR ACCOUNT TO OBTAIN A COPY OF IT AND TO CORRECT, AMEND, OR DELETE INFORMATION THAT IS INACCURATE. YOU CAN ALSO CLOSE YOUR ACCOUNT ALTOGETHER AT ANY TIME.


IT IS YOUR RESPONSIBILITY TO ENSURE THAT YOU SUBMIT TRUE, ACCURATE AND COMPLETE INFORMATION ON YOUR ACCOUNT AND KEEP IT UP TO DATE. YOU MAY ALSO UPDATE YOUR PERSONAL INFORMATION BY CONTACTING US THROUGH THE CONTACT DETAILS PROVIDED BELOW. PLEASE MAKE SURE TO INCLUDE YOUR NAME, USERNAME, AND ORDER NUMBER OR EMAIL ADDRESS IN YOUR INITIAL CORRESPONDENCE; THIS HELPS US PROTECT THE DETAILS AND PREFERENCES ON YOUR ACCOUNT FROM UNAUTHORISED ACCESS.

Cookies

WHEN YOU VISIT THE WEBSITE, WE MAY AUTOMATICALLY COLLECT THE FOLLOWING INFORMATION: YOUR IP ADDRESS, LOG-IN INFORMATION, BROWSER TYPE AND VERSION, BROWSER PLUG-IN TYPES AND VERSIONS, OPERATING SYSTEM AND PLATFORM, INFORMATION ABOUT YOUR VISIT INCLUDING THE URL CLICKSTREAM TO, THROUGH AND FROM OUR WEBSITES, PRODUCTS YOU VIEWED OR SEARCHED FOR, DOWNLOAD ERRORS, LENGTH OF VISITS TO CERTAIN PAGES AND PAGE INTERACTION. WE COLLECT INFORMATION AUTOMATICALLY THROUGH THE USE OF VARIOUS TECHNOLOGIES, INCLUDING THROUGH “COOKIES”, AND THIS IS EXPLAINED FURTHER BELOW.


COOKIES HELP US IN VARIOUS WAYS. WE USE COOKIES TO HELP US (I) TO ADMINISTER OUR WEBSITE FOR INTERNAL OPERATIONS INCLUDING TROUBLESHOOTING PURPOSES; (II) TO BETTER COMPOSE THE WEBSITE OR OUR PRODUCT INFORMATION SO THAT IT IS MORE RELEVANT TO YOUR INTERESTS OR PREFERENCES; (III)TO UNDERSTAND WHO HAS SEEN WHICH PAGES AND ADVERTISEMENTS, TO DETERMINE HOW FREQUENTLY PARTICULAR PAGES ARE VISITED, TO DETERMINE THE MOST POPULAR AREAS OF THE WEBSITE AND GENERALLY IN ORDER TO MONITOR USAGE OF THE WEBSITE; (IV) TO ALLOW US TO KEEP OUR WEBSITE SAFE AND SECURE; (V) TO MEASURE OR UNDERSTAND THE EFFECTIVENESS OF ADVERTISING WE SERVE TO YOU AND OTHERS, AND TO DELIVER RELEVANT ADVERTISING TO YOU; AND (VI) TO MAKE SUGGESTIONS AND RECOMMENDATIONS TO YOU AND OTHER USERS OF OUR WEBSITE ABOUT GOODS OR SERVICES THAT MAY INTEREST YOU OR THEM.


MOST WEB BROWSERS AUTOMATICALLY ACCEPT COOKIES, THOUGH YOU DO NOT HAVE TO. IF YOU WISH TO DISABLE COOKIES THEN YOU CAN DO SO BY READJUSTING YOUR BROWSER SETTINGS ALTHOUGH PLEASE NOTE THAT BY DISABLING COOKIES YOU MAY NOT BE ABLE TO REGISTER WITH OR USE ALL FEATURES OF THE WEBSITE. SEE BELOW FOR MORE INFORMATION ON HOW TO DISABLE COOKIES FOR SOME WEB BROWSERS.


FOR INFORMATION ABOUT THE SPECIFIC COOKIES USED ON THIS WEBSITE, PLEASE SEE BELOW:

WHAT IT DOES
COOKIES NECESSARY FOR ESSENTIAL WEBSITE PURPOSES

THESE COOKIES ARE ESSENTIAL TO PROVIDE YOU WITH SERVICES AVAILABLE THROUGH THIS WEBSITE AND TO USE SOME OF ITS FEATURES, SUCH AS ACCESS TO SECURE AREAS. WITHOUT THESE COOKIES, SERVICES YOU HAVE ASKED FOR, LIKE TRANSACTIONAL PAGES AND SECURE LOGIN ACCOUNTS, WOULD NOT BE POSSIBLE.

FUNCTIONALITY COOKIES

FUNCTIONALITY COOKIES RECORD INFORMATION ABOUT CHOICES YOU’VE MADE AND ALLOW US TO TAILOR THE WEBSITE TO YOU. THESE COOKIES MEAN THAT WHEN YOU CONTINUE TO USE OR COME BACK TO THE SERVICES, WE CAN PROVIDE.

WE CAN PROVIDE YOU WITH OUR SERVICES AS YOU HAVE ASKED FOR THEM TO BE PROVIDED. FOR EXAMPLE, THESE COOKIES ALLOW US TO:


 • SAVE YOUR LOCATION PREFERENCE IF YOU HAVE SET YOUR LOCATION ON THE HOMEPAGE;
 • REMEMBER SETTINGS YOU HAVE APPLIED, SUCH AS LAYOUT, TEXT SIZE, PREFERENCES, AND COLOURS;
• SHOW YOU WHEN YOU ARE LOGGED IN; AND
• STORE ACCESSIBILITY OPTIONS.